EDUCATION
Operational visibility has long been framed as the endpoint of digital transformation in restaurants. Yet visibility alone does not alter outcomes; execution does. Real-time operations execution management shifts the focus from observation to coordinated action, aligning labor deployment, task adherence, food safety culture, and quality standards with measurable financial performance. By synchronizing frontline behaviors with dynamic demand signals, restaurants reduce friction, minimize waste, and protect throughput during peak periods. This connected approach strengthens service consistency and converts operational precision into sustainable revenue growth with enhanced quality of output. BEYOND VISIBILITY: DRIVING REVENUE THROUGH REAL-TIME OPERATIONS EXECUTION
Sunday, May 17 3:00 p.m. - 3:30 p.m.
JOHN PAUL THOMAS VICE PRESIDENT OF OPERATIONS SERVICES AT HONEYGROW
GUY YEHIAV PRESIDENT AT SMARTSENSE BY DIGI
KNALA KEITH OPERATIONS SUPPORT MANAGER AT DEL TACO
JERRY JUNEAU DIRECTOR OF CLASSROOM TRAINING & CULTURE AT CAFE RIO MEXICAN GRILL
HOW TECHNOLOGY IS SOLVING TODAY’S RESTAURANT LABOR CHALLENGES
As the industry’s employee pool remains tight and wages continue to rise, restaurant operators are rethinking how they staff, schedule, train, and retain their teams. This panel, moderated by Dr. Chad Moutray, the National Restaurant Association’s Chief Economist and Senior Vice President of Research & Knowledge, brings together technology leaders and restaurant operators to explore how emerging solutions are transforming workforce management and unlocking new efficiencies across the industry. Learn how tools such as AI-powered scheduling, automated hiring platforms, digital training programs, handheld ordering, and smart kitchen systems help restaurants do more with leaner teams—without compromising guest experience or profitability. Panelists will share examples of how they’ve integrated technology to reduce turnover, streamline onboarding, improve scheduling accuracy, and free up staff to focus on hospitality. Operators at every stage of their technology journey will leave with practical guidance and clear steps on how to build a more efficient and future-ready workforce model.
Sunday, May 17 | 4 p.m. - 4:30 p.m.
CHAD MOUTRAY SENIOR VICE PRESIDENT, INDUSTRY RESEARCH & KNOWLEDGE, AND CHIEF ECONOMIST AT NATIONAL RESTAURANT ASSOCIATION
DAMIAN HANFT VICE PRESIDENT, PEOPLE & ENTERPRISE OPERATIONS AT TACO JOHN’S INTERNATIONAL
AMBER DUNLAP DIRECTOR OF HUMAN RESOURCES AT SLATEBRIDGE RESTAURANT GROUP
EXPLORE THE FULL AGENDA FOR BOTH TRACKS
DISCOVERY THEATER SOUTH HALL - BOOTH 2693
INNOVATION THEATER NORTH HALL - BOOTH 5577
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National Restaurant Association Show Preview 26
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